E-Book34 chapters # European Accessibility Act Compliance Handbook An EAA compliance handbook: covered products and services, exemptions, Annex I accessibility requirements, EN 301 549, WCAG and conformity assessment. Most electronics manufacturers, retailers, and digital service providers meet the European Accessibility Act the way it hurts most: reactively, after a complaint or a market surveillance request surfaces a gap nobody had documented. This book is built to prevent that collision. It walks through Directive (EU) 2019/882 from first principles to complete practical compliance: the legal framework and why this is a directive rather than a regulation, exactly which product categories and service categories fall in scope, the microenterprise exemption and the disproportionate burden and fundamental alteration exceptions, the full Annex I functional requirements for products and services, EN 301 549 and the WCAG POUR principles behind it, conformity assessment and CE marking, every economic operator's obligations, category-by-category depth on self-service terminals, consumer electronics, e-commerce, banking, and communications services, market surveillance and enforcement realities, transitional periods, and how to build a real compliance program around all of it. Every chapter closes with a knowledge check drawn from the companion video course, and eight appendices turn the book's worksheets into templates you can put to work on your own products and services immediately. This book contains the use of artificial intelligence. ## What you'll learn * Tell a Directive's binding result apart from the country-by-country national law that actually enforces it * Classify any electronics product or digital service against the EAA's five product and six service categories * Apply the microenterprise exemption and the disproportionate burden and fundamental alteration exceptions correctly * Apply the Annex I functional requirements for products and services, and the WCAG POUR principles behind EN 301 549 * Run conformity assessment and CE marking for products, and assign every economic operator's obligations * Build accessible self-service terminals, e-commerce checkout flows, banking services, and communications services * Write an accessibility statement that's genuinely findable, current, and backed by a real feedback mechanism * Build your own compliance program, avoid the recurring failure patterns, and create your compliance action plan $24.99 One-time purchase · Read in browser · No subscription * Tell a Directive's binding result apart from the country-by-country national law that actually enforces it * Classify any electronics product or digital service against the EAA's five product and six service categories * Apply the microenterprise exemption and the disproportionate burden and fundamental alteration exceptions correctly Buy for $24.99 Secure checkout via Paddle Not what you expected? Contact us within 14 days. This book is included free when you enroll in the full course — [$149.00 for the complete video curriculum plus this book](/courses/30-eaa-electronics-ict-ecommerce). Built from a regulatory graph already at work 2,052 users this week 658 guides 323 product types 9 markets ## Chapters Read Chapter 1 free → 1 The European Accessibility Act: The Big Picture Before any classification decision or requirement checklist, it's worth understanding why an accessibility law with this much genuine reach exists now, and e… 2 The Legal Framework Understanding why this Directive behaves the way it does — and why two companies doing the same thing in different member states can face genuinely different… 3 Scope: Covered Products This chapter is one of two that every later decision in this book depends on. 4 Scope: Covered Services Where Module 3 covered products, this chapter covers the six service categories — the broader, often less obvious side of this Directive's reach, and the sid… 5 Exemptions Not everything that falls in scope stays in scope without exception. 6 Annex I: Functional Requirements for Products This chapter covers the substantive requirements products actually have to meet — general accessibility requirements, operational accessibility, and the func… 7 Annex I: Functional Requirements for Services Service requirements build on the same POUR foundation as product requirements, but apply it to interfaces, support channels, and the customer journey rather… 8 EN 301 549 & WCAG This chapter covers the harmonized standard — EN 301 549 — that gives Annex I's general requirements testable technical substance, and the WCAG success crite… 9 Conformity Assessment & CE Marking This chapter covers the formal process that turns a genuinely compliant product into a documented, declared one — Module A internal production control, the t… 10 Economic Operators & Their Obligations Manufacturer, importer, distributor, and private-label seller each carry genuinely different obligations under this Directive. 11 Self-Service Terminals Self-service terminals get the most generous transitional treatment in this Directive, and also some of the most specific hardware requirements. 12 Consumer Computers, Smartphones & Operating Systems This chapter covers general-purpose computing hardware and the operating systems running on it — the requirements, the role of built-in accessibility feature… 13 E-Readers, TV Equipment & Consumer Electronics This chapter covers e-readers and audiovisual media access equipment — adjustable typography and text-to-speech on one side, captioning and remote-control al… 14 E-Commerce Accessibility: The Full Customer Journey E-commerce is the broadest, most-enforced service category, and this chapter walks the full customer journey — discovery, product pages, checkout, and post-p… 15 Banking Services Accessibility This chapter covers consumer banking services — the B2 language complexity cap, alternative authentication, and how to tell a genuine banking service apart f… 16 Electronic Communications & Audiovisual Media Services This chapter covers two service categories that get grouped together conversationally but diverge in their specific requirements — real-time communication on… 17 Accessibility Statements for Services Every in-scope service needs a published, current, genuinely usable accessibility statement. 18 Building an Accessible Website & App This chapter moves from what's required to how it actually gets built — semantic structure, forms and error handling, testing tools, and content and design c… 19 Assistive Technology Compatibility & Testing This chapter covers the major categories of assistive technology, how to test with real users, hardware-specific compatibility testing, and building testing … 20 Documentation, Technical Files & Recordkeeping This chapter covers what belongs in your technical documentation, on both the product and service side, and what genuine retrievability actually requires. 21 Market Surveillance, Enforcement & Penalties This chapter covers the typical enforcement sequence, why penalty structures genuinely vary by member state, and consequences beyond a financial penalty. 22 Transitional Periods & Existing Infrastructure This chapter covers the two main transitional allowances — self-service terminals already installed, and service contracts already signed — and the events th… 23 Building Your Compliance Program This chapter turns everything covered so far into an operating system — four core functions, named ownership, and a recurring cadence rather than a one-time … 24 Full Walkthrough: Electronics & E-Commerce Retailer This chapter follows one composite electronics and e-commerce retailer through the entire compliance process, start to finish, connecting every module into a… 25 Your Compliance Action Plan The final chapter converts this entire book into a specific, sequenced set of next steps — a thirty-day, ninety-day, and ongoing sequence you can act on star… 26 Knowledge Checks Every module in this book closes with a knowledge check in the companion video course. 27 Appendix A — Product & Service Scope Classification Worksheet 28 Appendix B — Annex I & EN 301 549 Conformance Checklist 29 Appendix C — Conformity Assessment & CE Marking Template Pack 30 Appendix D — Accessibility Statement Template 31 Appendix E — Self-Service Terminal Fleet Transition Planner 32 Appendix F — Assistive Technology Testing Checklist 33 Appendix G — Documentation & Recordkeeping Tracker 34 Appendix H — Compliance Program & Calendar Template Buy for $24.99 ## Want the full video course? This book's companion course covers the same material with video lessons and downloadable resources — and includes this book free. [ ![European Accessibility Act (EAA) Compliance Course](/posters/30-eaa-electronics-ict-ecommerce.svg) ](/courses/30-eaa-electronics-ict-ecommerce) Intermediate2h 22m [ ### European Accessibility Act (EAA) Compliance Course ](/courses/30-eaa-electronics-ict-ecommerce) European Accessibility Act compliance for electronics, ICT and e-commerce: covered products and services, Annex I, EN 301 549, WCAG, exemptions and CE marking. Includes the ebook, free $149.00[View course →](/courses/30-eaa-electronics-ict-ecommerce) Need more than one? The **All-Access Krono Vault** unlocks every course and book for one payment, or put your whole team on it with **Krono Team Vault**. [See pricing](/pricing) Short on time? ### Rather hand it over than learn it? One consultant from Krono's compliance team takes your product from requirements to legal sale, with a fixed quote before any work starts. [See services](/services)